FAQs
Got questions? We've got answers. If you don't find what you're looking for, drop us a line at thekadakclub@gmail.com.
Orders & Shipping
Q: How long does it take to process my order?
A: All orders are processed within 1–2 business days after payment confirmation. Once shipped, delivery takes 3–5 business days across India.
Q: Do you offer free shipping?
A: Yes! Enjoy free shipping on all orders above ₹150. Orders below this threshold attract a small, nominal flat shipping fee.
Q: How will I know my order has shipped?
A: You'll receive a shipping confirmation with your tracking details via email and SMS as soon as your order is dispatched.
Q: Can I track my order?
A: Absolutely. Once your order ships, you'll get a tracking link via email/SMS. You can use it to follow your package in real time.
Q: Do you ship outside India?
A: Currently, we ship within India only. International shipping is something we're working on — stay tuned!
Payments
Q: What payment methods do you accept?
A: We accept all major UPI apps, credit/debit cards, net banking.
Q: Is it safe to pay on your website?
A: Completely. Our checkout is secured with industry-standard encryption. We never store your card details.
Q: What happens if my payment fails but the amount is deducted?
A: Don't worry — failed transaction amounts are automatically reversed to your original payment method within 5–7 business days. If it takes longer, reach out to us at thekadakclub@gmail.com.