Refund Policy
Refund Policy
We stand behind every piece we put out. If something's not right, here's how we handle it.
Eligible for a Refund?
You may be eligible for a refund if:
- ✅ You initiate the request within 7 days of delivery
- ✅ The item is unworn, unwashed, and has all tags intact
- ✅ The item is not a sale, discounted, or custom piece
Not Eligible for a Refund
The following are non-refundable under any circumstances:
- ❌ Sale or clearance items
- ❌ Custom or made-to-order products
- ❌ Items returned after the 7-day window
- ❌ Items that show signs of wear, washing, or damage caused after delivery
Defective or Wrong Items
If you received a damaged, defective, or incorrect item:
- Report it within 48 hours of delivery via email at thekadakclub@gmail.com
- Include your order number and photo proof
- We'll arrange a replacement or full refund at no extra cost to you
Refund Timelines
| Payment Method | Refund Mode | Timeline |
|---|---|---|
| Prepaid (Online) | Original payment method | 5–7 business days |
| COD | Store credit or bank transfer | 5–7 business days |
How to Request a Refund
Email us at thekadakclub@gmail.com with:
- Subject: "Refund Request – [Order Number]"
- Your reason and any supporting photos
Our team will get back to you within 1–2 business days.
The Kadak Club reserves the right to assess each return/refund request on a case-by-case basis.